When will I receive my order?

Orders will be shipped from our warehouse within 2-3 business days. You will receive your order within 3-5 days after it has shipped. Most customers receive their order within 5-7 business days.

Are your products pre-assembled?

Each piece of quality furniture from Decor Americana is shipped in a partially assembled format that makes final completion easy and yet saves more than 60% of the usual cost of transportation. For most of our items, this translates to about $45 in additional shipping cost you would pay on each item (for customers who nevertheless prefer completely fully assembled pieces, many items are available – contact customer service if you would like more information). Assembly is quick and easy. Instructions are included and it takes approximately 20 to 45 minutes to build most items depending on the product unless otherwise stated.

How Does Brazilian Cherry Compare with Teak?

Brazilian Cherry is harder than teak and shares teak’s weatherproof qualities and natural beauty, and also weathers to a gray color over time unless treated with our wood care products. Brazilian Cherry can also be painted, while teak cannot – which makes our beautiful selection of paint choices possible. Most other painted outdoor furniture is made of far inferior woods that are NOT suitable for outdoor use – meaning they will rot when the paint peels or wears off. Even within the category of “teak” there is a very wide range of actual species, and an ever wider range of quality and weather resistance.

Unlike teak, Brazilian Cherry is not endangered and is therefore significantly less expensive to harvest and transport – the result is the quality of teak at 1/3 to 1/2 the price. As an experienced dealer of both high quality teak and Brazilian Cherry, I can attest to the high quality of the Brazilian Cherry we use, and we stake our reputation on it with our satisfaction guarantee.

As with any wood, it is important to insist on the finest quality Brazilian Cherry and manufacturing methods, as we do at Decor Americana. Don’t make the mistake of purchasing anything but top quality wood. In particular, be wary of other furniture called brazilian cherry or andean cherry from other South American countries such as Bolivia and Paraguay. The quality of Decor Americana’s authentic Brazilian Cherry outdoor furniture is far superior to these lower quality imitations.

Decor Americana proudly supports and adheres to environmentally responsible practices to ensure that no endangered species are ever used in any of our products. Through special permits issued by the Brazilian Department of Natural Resources, each tree must be approved for cutting, and each log designated for manufacturing is hand-selected, marked and transported under strict guidelines.

Why is Decor Americana Furniture Superior to Others?

Each of our pieces has been engineered for outdoor use at every step: the wood has been 100% kiln-dried, all hardware is exterior grade, glue is non-water soluble, slats are cut to shape-not bent, and all construction is mortise and tenon. Just one indication of our quality is the weight of each piece. Compare our items to those sold in big box superstores or traditional furniture stores, and you will see why our furniture is becoming popular all over the world so quickly, and why our customers so often return to obtain more items for the homes and gardens.

How do I treat the Natural Oiled Finish?

Our natural oil finished Brazilian Cherry items are pre-applied with an organic linseed oil coating. Over time, Brazilian Cherry can be expected to weather in the sun to a natural grey. If the grey tone is preferred, no maintenance is necessary. If the red color is preferred, it can be restored by the application of our cleaner and protector products (click on the “Wood Care Products” tab at the top of the page). Do not use any “water sealer” type products on Brazilian Cherry. For routine cleaning, you can wash your furniture with a very mild solution of dishwashing soap and water, with a small amount of bleach added if there is any mildew present, although an approved teak cleaner product is superior.

How do I treat Painted Finishes?

If you order a painted finish, please know that although we use a top-grade exterior paint, all paints weather outdoors and are subject to the natural expansion and contraction of the wood underneath. This movement causes very minor checking in the finish over time and is not a defect. Also, painted finishes have more chance of being rubbed or scratched in shipping, so if you receive a chair with such marks, we will provide you with touch-up paint rather than a new chair.

As the painted finish weathers over the years, you can touch up as necessary with any matching exterior grade paint. Routine cleaning may be done with a very mild solution of soap and water, with a small amount of bleach added if there is any mildew present.

Why do I want a Weatherproof Rocker?

Most “outdoor furniture” sold today is not weatherproof – it is usually made of oak, ash, hickory, or other woods, including exotically-named Chinese equivalents of these woods, that must remain finished in order not to rot. Those finishes cannot withstand outdoor conditions indefinitely, and so most outdoor furniture has a limited lifespan. Other than those made of premium teak or other dense, oil-rich tropical woods, most outdoor furniture available today can not be left unprotected indefinitely in the sun and rain. Brazilian Cherry can, and this fact makes it a very fine choice. Life is too short to let bad furniture run you down.

What if my Furniture is Damaged?

Brazilian Cherry is very strong and so it is hard to seriously damage the wood, so most damage is easy to repair. If the furniture is ever scratched to expose unstained wood underneath, you can purchase a furniture stain or paint “pen” from a hardware store in a similar color, using a cloth or your finger to wipe away the excess. In the case of our natural oil finishes, you can simply add a touch of unstained oil (preferably linseed oil) to achieve the desired effect – but frankly, most scratches are not noticeable on natural oil stained furniture. If your furniture is actually broken and structurally damaged, you should have it professionally repaired, either by a competent local expert, or by one of a number of nationally franchised furniture repair companies such as FurnitureMedic.